Call Us:
01484 466700
CART 
  • I already have an account with Metrodent, do I have to pay before I receive my goods?
  • No, if you are already an account holder at Metrodent, you can choose to have your items put onto your account. Then you will get billed for them in the usual way. Or if you prefer to pay with a credit card when you order, you can do that too, the choice is yours.

  • Go Top
  • I don't have an account with Metrodent, can I still order products from Metrodent Clinical?
  • Yes of course. Just sign up online, order your items and then choose to pay by credit card from the payment options.

    If you'd like a Metrodent Clinical Account with credit terms, please contact us

  • Go Top
  • What method of payment can I use?
  • You can pay by Debit card, Credit card, PayPal or with your Metrodent Clinical account.

  • Go Top
  • Iím worried about paying for goods online; will my details be safe?
  • Metrodent Account Customers
    Your orders will be processed against your Metrodent Account with your normal Pricing, Terms & Conditions

     

     

     

    Sage Pay

    Credit Card Purchases - Sage Pay

     

     

    Your card and payment details are protected by Sage Pay. They will ensure that your card details are not compromised. Sage Pay encrypts every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

     

  • Go Top
  • What time do I have to place my order for next day dispatch?
  • If you order your items online before 4:30pm on a business day Monday - Friday, we will endeavour to pick and dispatch your order either the same day, or the next business day. We want to ship your order to you as soon as we can!

     

    If your order is super-urgent, please telephone 01484 466700 each week-day before 5:00pm and we'll do our very best to get your order to you by next day delivery

  • Go Top
  • I need my order in a hurry, what do I do?
  • You can choose from either Royal Mail Special Delivery (9am), Next Day (1pm), or Saturday Guarantee* (*on time delivery or your money back) Deliveries over £150 are free for Metrodent Clinical Account Customers and are delivered by FedEx.

  • Go Top
  • I prefer to place orders by the phone or by fax. Can I do that?
  • Yes!!   Metrodent is a real world company. You can speak to us and order in the traditional manner. We realise that dentists and practice managers are often too busy to place orders during business hours, so Metrodent Clinical has simply been developed so that you can order whenever it’s convenient for you!

  • Go Top
  • Do you have a minimum or maximum order?
  • No, you can order as little or as many items as you like. Although for very large orders, please be aware that as this takes longer to pick, it may take a little longer to get packed and dispatched.

  • Go Top
  • Will orders be picked and dispatched over the weekend?
  • No. You can place your order whenever you choose, we will process your order the next available business day.

  • Go Top
  • What happens if the products I've ordered are not in stock?
  • If any of your items are not in stock, we will get in touch with you as soon as possible to inform you and discuss your options. We can refund your payment or offer you alternative products if appropriate.

  • Go Top
  • Iíve received my goods, but theyíre not what I ordered. What shall I do?
  • Mistakes can always happen, If something is not right, we ask you to inform us as soon as possible so that we can rectify the problem immediately.

    You can contact the Sales Department on 01484 466700 or sales@metrodent.com

  • Go Top
  • I need some more information regarding the Products, what should I do?
  • That’s no problem. As long it’s during regular business hours you can call the sales department on 01484 466700 where one of our dedicated support team will be happy to help.You can also contact our Clinical Consultant, Nicola King on (Direct)  078604 38575

     

     

    You can also email us at sales@metrodent.com anytime, and your enquiry will be answered the next business day.

     

  • Go Top
  • What is your Goods Return Policy?
  • When it is necessary to return a product, please contact us on 01484 466700. All returns must be referenced by an RGA Number. Handling returns in the manner that we do is necessary to ensure that you receive proper credit in a timely fashion.

     

     Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping charges.

     

     

    If the product is returning via our area sales representatives, they will contact us once they have received the product, and inspected it. Your credit will be issued less the restocking fee and original shipping charges.

     

     

    Restocking Fee:

     

    All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items.

  • Go Top
  • What about my Metrodent Discount?
  • Metrodent Account holders will have all purchases processed against their Metrodent Account. Any discounts applicable to your account will be applied at time of invoicing prior to despatch. Prices quoted in shopping cart do not show your discounts.

  • Go Top
Metrodent Limited, Lowergate Works, Lowergate, Paddock, Huddersfield, West Yorkshire, HD3 4EP, United Kingdom sales@metrodent.com